Privacy Policy

1. Information We Collect

Depending on how you interact with OperationScales, the information we collect may include:

• name
• business name
• email address
• telephone number
• information you voluntarily submit about your business or requested services
• calculator selections and estimates
• consultation and application information
• communications with OperationScales
• technical information such as IP address, browser and device information, and basic website activity where applicable
• cookie, analytics, and advertising information where those technologies are enabled and permitted by your preferences

2. Why We Collect Information

• responding to inquiries
• evaluating consultation and service requests
• communicating about requested services
• providing and improving our services
• operating and securing the website
• preventing misuse and fraud
• maintaining appropriate business records
• measuring website and campaign performance where permitted
• marketing where appropriate consent or another applicable basis exists
• complying with legal obligations

3. Service Providers

We may use third-party service providers that support functions such as website hosting and infrastructure, CRM and customer communications, forms, telephony, AI and automation systems, email delivery, analytics, advertising measurement, scheduling, security, and other operational technology. We do not sell your personal information.

4. Canada, United States, and Cross-Border Processing

OperationScales may use service providers located in Canada, the United States, or other jurisdictions. As a result, personal information may be processed or stored outside the jurisdiction where it was originally collected and may be subject to the laws of those jurisdictions.

5. Cookies and Similar Technologies

We use necessary technologies that are required for core website functions. We may also use optional analytics technologies, which help us understand how the website is used, and optional advertising or marketing technologies, which may be used to measure campaigns. Optional technologies are only used where your preferences allow them.

You can review or change your choices at any time using the "Cookie Preferences" link in the website footer. Rejecting optional technologies does not prevent you from using core parts of the website, including the investment calculator and the application form.

6. Marketing Communications

OperationScales may use promotional communications in the future where appropriate. Where we do, we will respect applicable consent requirements, stated preferences, and unsubscribe mechanisms.

Declining or withdrawing promotional marketing does not prevent OperationScales from sending communications reasonably necessary to respond to an active inquiry, a requested service, or another non-promotional relationship where appropriate.

7. SMS Messaging

If a user provides their mobile number and separately opts in to SMS communications, OperationScales may send SMS messages related to their inquiry, services, appointments, support, account or service updates, and other communications they specifically consent to receive.

• Message frequency may vary.
• Message and data rates may apply.
• Users may reply STOP to opt out and HELP for assistance.
• SMS consent is not a condition of purchase.
• OperationScales does not sell, rent, or share mobile phone numbers or SMS opt-in/consent data with third parties for their marketing or promotional purposes.
• Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes.

8. Retention

OperationScales retains personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records, resolve disputes, enforce agreements, or meet applicable legal requirements. Retention periods may vary depending on the type of information and the reason it was collected.

9. Security

OperationScales uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage can be described as completely secure.

10. Privacy Choices and Requests

Depending on where you live and applicable law, you may have rights or choices regarding your personal information. You may contact us regarding access, correction, withdrawal of consent where applicable, and other privacy requests that may apply to you.

11. Children

Our services are directed to businesses and adults. OperationScales does not knowingly seek personal information from children through the business consultation process.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be indicated by a revised "Last updated" date.

13. Contact

OperationScales
info@operationscales.com
(647) 557-3093